Technical
How do I backup
Backup Instructions:
If you do not have a copy of your registration information, go to the about screen (Help/About) and note the exact company name, address and registration number (Capitalization Matters).
Backup your data using the backup feature (File/Backup).
After you install the new version of etc, enter your registration information and use the restore function (File/Restore) to return your data
Problem
Thank you for your email regarding the problem you have been experiencing. Your problem was caused by a bug in our software which has been corrected. Please go to our web site and download a free 'upgrade' which will take care of the problem you have been experiencing.
**** Warning **** Before you download, please be sure to backup your data using etc's backup feature. Also, if you do not have a copy of your registration information, go to the about screen (Help/About) and note the exact company name, address and registration number (Capitalization
Matters). After you download and install the new version of etc, enter your registration information and use the restore function (File/Restore) to return your data.
For a free download of etc - employee time card, please go to our web site at www.espSoftware.com/timecard and click on free download. When asked for a credit card number, please enter 1234-0000-0000-0000 and for the expiration date enter 99/99 .
cancel order
We have no record of your order of etc - employee time card, therefore we can not cancel your order for employee time card. If you have ordered a different product from espSoftware other than etc - employee time card, please be advised that your order has not been cancelled and you will need to do so.
Internal time clock
ETC uses the Window's internal time clock. If you are running Windows NT or 2000, you can secure the clock using the operating system. To the best of my knowledge, Windows 95/98 has no method of locking the internal time clock. Users that are aware of this will be able to change the clock and 'fool etc'. If this is a concern, you will need to put the computer in a supervised area or use the old fashioned time clock.
Network setup instructions for etc.
Instructions for etc setup on network.
Server:
Install etc following the normal installation instructions for the single user version.
Client:
Install etc following the normal installation instructions for the single user version. Locate the shortcut to start etc. This shortcut is normally located in the following directory if the default installation was used:
C:\WINDOWS\Start Menu\Programs\Employee Time Card
Right click on the icon labeled 'ETC Employee Time Card' and select properties. The shortcut will be visible in the box labeled 'Target'. Change the letter of the second file reference from 'C' to the letter of the mapped network drive of the server. Below is an example of the before and after for an installation in the default directories for a network which the server is the 'S' drive.
Before:
C:\ETC\MSARN200.EXE C:\ETC\timecard.mdb /ini C:\WINDOWS\etc.ini
After
C:\ETC\MSARN200.EXE S:\ETC\timecard.mdb /ini C:\WINDOWS\etc.ini
Please repeat the client portion of this setup for each client computer.
If you have any further questions, please send them to etcsupport@espSoftware.com
Overtime Averaging
Overtime is averaged for a 2 week period. To view overtime on a weekly basis, please change the pay period to weekly. Print the payroll report for the first week of the 2 week pay period, then change the pay period to the next week and print the report again. This will break the overtime down by week.
Password retrieval
The password is set by the user and unfortunately we do not have access to it. At this time you have 2 options.
1> Reinstall etc. If you do regular backups, you can restore your data and only have to reenter your activity since your last backup.
2> Email us the file called 'Timecard.mdb'. We will have our tech support remove the password and email the file back to you. You can then copy your existing 'timecard.mdb' file with the new one, then set a new password. If you choose this option, please note that there is a $100.00 service charge which must be paid by credit card at the time the file is emailed (include your credit card number and expiration date with the email). Also note that our tech support guys will have access to all of your payroll information that is contained in etc. If this is a concern, then please do not choose option 2.
Reinstall Instructions
It sounds like something may have been corrupted with your original install. Please reinstall the software. If possible, backup your data using the backup feature. After you reinstall, use the restore feature to get your data back into etc.
If you are still experiencing problems, please let us know.
Removing employees from etc
Employees can not be removed from etc as they are needed when you reference previous schedules. You can move them out of your way, to the bottom of the list by simply adding a 'zzz' before there name. To do this, go to the administration menu and choose add/edit time cards.
Then type 'zzz' in the employee name box just in front of the employee name. For example, change the employees name from 'John Doe' to 'zzz John Doe'. The name are sorted by alphabetical order. This causes the unwanted name to appear at the bottom of the list.
Uninstall etc.
To uninstall etc, simply delete the directory that etc was installed in and the shortcuts that links to it. There are no registry entries that need to be removed.
Thank You for your interest in etc.
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