Technical

How do I backup
Backup Instructions: If you do not have a copy of your registration information, go to the about screen (Help/About) and note the exact company name, address and registration number (Capitalization Matters). Backup your data using the backup feature (File/Backup). After you install the new version of etc, enter your registration information and use the restore function (File/Restore) to return your data

how do backup instructions if you have copy of your registration information go to about screen help note exact company name address number capitalization matters backup data using feature file after install new version etc enter use restore function return

Problem
Thank you for your email regarding the problem you have been experiencing. Your problem was caused by a bug in our software which has been corrected. Please go to our web site and download a free 'upgrade' which will take care of the problem you have been experiencing. **** Warning **** Before you download, please be sure to backup your data using etc's backup feature. Also, if you do not have a copy of your registration information, go to the about screen (Help/About) and note the exact company name, address and registration number (Capitalization Matters). After you download and install the new version of etc, enter your registration information and use the restore function (File/Restore) to return your data. For a free download of etc - employee time card, please go to our web site at www.espSoftware.com/timecard and click on free download. When asked for a credit card number, please enter 1234-0000-0000-0000 and for the expiration date enter 99/99 .

problem thank you for your email regarding have been experiencing was caused by bug our software which has corrected go to web site download free 'upgrade' will take care of **** warning **** before be sure backup data using etc's feature also if do copy registration information about screen help note exact company name address number capitalization matters after install new version etc enter use restore function file return for employee time card at www espsoftware com timecard click on asked credit expiration date

cancel order
We have no record of your order of etc - employee time card, therefore we can not cancel your order for employee time card. If you have ordered a different product from espSoftware other than etc - employee time card, please be advised that your order has not been cancelled and you will need to do so.

cancel order we have no record of your etc employee time card therefore can for if you ordered different product from espsoftware other than be advised that has been cancelled will need to do so

Internal time clock
ETC uses the Window's internal time clock. If you are running Windows NT or 2000, you can secure the clock using the operating system. To the best of my knowledge, Windows 95/98 has no method of locking the internal time clock. Users that are aware of this will be able to change the clock and 'fool etc'. If this is a concern, you will need to put the computer in a supervised area or use the old fashioned time clock.

internal time clock etc uses window's if you are running windows nt can secure using operating system to best of my knowledge has no method locking users that aware this will be able change 'fool etc' concern need put computer supervised area use old fashioned

Network setup instructions for etc.
Instructions for etc setup on network. Server: Install etc following the normal installation instructions for the single user version. Client: Install etc following the normal installation instructions for the single user version. Locate the shortcut to start etc. This shortcut is normally located in the following directory if the default installation was used: C:\WINDOWS\Start Menu\Programs\Employee Time Card Right click on the icon labeled 'ETC Employee Time Card' and select properties. The shortcut will be visible in the box labeled 'Target'. Change the letter of the second file reference from 'C' to the letter of the mapped network drive of the server. Below is an example of the before and after for an installation in the default directories for a network which the server is the 'S' drive. Before: C:\ETC\MSARN200.EXE C:\ETC\timecard.mdb /ini C:\WINDOWS\etc.ini After C:\ETC\MSARN200.EXE S:\ETC\timecard.mdb /ini C:\WINDOWS\etc.ini Please repeat the client portion of this setup for each client computer. If you have any further questions, please send them to etcsupport@espSoftware.com

network setup instructions for etc on server install following normal installation single user version client locate shortcut to start this normally located directory if default was used c \windows\start menu\programs\employee time card right click icon labeled 'etc employee card' select properties will be visible box 'target' change letter of second file reference from 'c' mapped drive server below an example before after directories which 's' before \etc\msarn200 exe \etc\timecard mdb ini \windows\etc ini after c ini please repeat client portion each computer if you have any further questions send them etcsupport@espsoftware com

Overtime Averaging
Overtime is averaged for a 2 week period. To view overtime on a weekly basis, please change the pay period to weekly. Print the payroll report for the first week of the 2 week pay period, then change the pay period to the next week and print the report again. This will break the overtime down by week.

overtime averaging averaged for week period to view on weekly basis change pay print payroll report first of then next again this will break down by

Password retrieval
The password is set by the user and unfortunately we do not have access to it. At this time you have 2 options. 1> Reinstall etc. If you do regular backups, you can restore your data and only have to reenter your activity since your last backup. 2> Email us the file called 'Timecard.mdb'. We will have our tech support remove the password and email the file back to you. You can then copy your existing 'timecard.mdb' file with the new one, then set a new password. If you choose this option, please note that there is a $100.00 service charge which must be paid by credit card at the time the file is emailed (include your credit card number and expiration date with the email). Also note that our tech support guys will have access to all of your payroll information that is contained in etc. If this is a concern, then please do not choose option 2.

password retrieval set by user unfortunately we do have access to it at this time you options 1> reinstall etc if regular backups can restore your data only reenter activity since last backup 2> email us file called 'timecard mdb' will our tech support remove back then copy existing new one choose option note that there service charge which must be paid credit card emailed include number expiration date also guys all of payroll information contained concern

Reinstall Instructions
It sounds like something may have been corrupted with your original install. Please reinstall the software. If possible, backup your data using the backup feature. After you reinstall, use the restore feature to get your data back into etc. If you are still experiencing problems, please let us know.

reinstall instructions it sounds like something may have been corrupted your original install software if possible backup data using feature after you use restore to get back into etc if are still experiencing problems let us know

Removing employees from etc
Employees can not be removed from etc as they are needed when you reference previous schedules. You can move them out of your way, to the bottom of the list by simply adding a 'zzz' before there name. To do this, go to the administration menu and choose add/edit time cards. Then type 'zzz' in the employee name box just in front of the employee name. For example, change the employees name from 'John Doe' to 'zzz John Doe'. The name are sorted by alphabetical order. This causes the unwanted name to appear at the bottom of the list.

removing employees from etc can be removed as they are needed you reference previous schedules move them out of your way to bottom list by simply adding 'zzz' before there name do this go administration menu choose add edit time cards then employee box just front for example change 'john doe' 'zzz john sorted alphabetical order causes unwanted appear at

Uninstall etc.
To uninstall etc, simply delete the directory that etc was installed in and the shortcuts that links to it. There are no registry entries that need to be removed. Thank You for your interest in etc.

uninstall etc to simply delete directory that was installed shortcuts links it there are no registry entries need be removed thank you for your interest

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